Refund policy

Refund & Returns Policy

At Bunnies & Monies, we want you and your little bunnies to love your purchase. If something isn’t quite right, please get in touch and we’ll do our best to help.

Change of Mind Returns

We accept change-of-mind returns within 14 days of receiving your order, provided that:

  • The item is unused and in its original condition.

  • Books have not been damaged, written in, marked or noticeably used.

  • Posters, chore charts, stickers and other products are unused and returned in their original condition.

  • The item is returned in suitable packaging to prevent damage in transit.

Customers are responsible for the cost of return postage for change-of-mind returns.

Original shipping charges are non-refundable for change-of-mind returns.

Once your return has been received and inspected, we’ll let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Damaged, Faulty or Incorrect Items

We carefully pack every Bunnies & Monies order, but if your order arrives damaged, faulty, defective or incorrect, please contact us as soon as possible.

To help us resolve the issue quickly, please include:

  • Your order number

  • A brief description of the problem

  • Clear photos of the item and, where relevant, the packaging

Where appropriate, we will arrange a replacement, refund or other remedy.

Please contact us within 7 days of receiving your order where possible so we can investigate shipping damage promptly. This timeframe does not limit any rights you may have under the Australian Consumer Law.

Australian Consumer Law

Our products come with consumer guarantees under the Australian Consumer Law (ACL).

Nothing in this Refund & Returns Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

If a product has a major problem, you may be entitled to choose a refund or replacement. For minor problems, we may provide an appropriate remedy in accordance with the Australian Consumer Law.

Sale & Promotional Items

Change-of-mind returns are not available on clearance or final-sale items unless otherwise stated.

This does not affect your rights under the Australian Consumer Law if an item is faulty, damaged, defective or otherwise fails to meet a consumer guarantee.

Bundles

If you wish to return a bundle due to a change of mind, the complete bundle must be returned, including all books, charts, posters, stickers or other products included in the bundle.

We cannot provide a full bundle refund where part of the bundle has been retained, used or damaged.

This does not affect your rights where an individual item is faulty or fails to meet a consumer guarantee.

Digital & Free Resources

Due to the nature of digital products, downloadable resources are not eligible for change-of-mind returns once they have been downloaded or accessed.

This does not affect any rights you may have under the Australian Consumer Law.

Returning Your Order

Before returning an item, please contact Bunnies & Monies through our website contact form with your order number and reason for return.

Please do not send a return without contacting us first, as we need to provide you with the correct return instructions.

We recommend using a tracked postage service for change-of-mind returns, as Bunnies & Monies cannot be responsible for return parcels that are lost in transit.

Refund Processing

Once an approved refund has been processed, it will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process and display the refund.

Questions?

If you have any questions about a return, refund or your Bunnies & Monies order, please contact us through the contact page on our website or email admin@bunniesmonies.com.au.

Bunnies & Monies
www.bunniesmonies.com.au

Last updated: 15 September 2026